Mission

We Pave the way to Health for all South African’s by delivering medication at a location of choice, in a friendly and efficient manner, through cutting edge technology, leaving our customer with a smile of satisfaction!

Vision

To be South Africa’s only solution in pharmaceutical logistics.

Values

  • Excellence - To be the best in everything we do
  • Respect- Honest and decent behaviour towards individuals
  • Empowerment - empowering our people to take initiative
  • Continuous improvement- to be innovative in services, technology and processes
  • Acknowledgement- to celebrate success through rewarding teams and individual for their achievements

Where did MediLogistics come from?

We identified that courier pharmacies experienced certain challenges when it comes to service delivery to their customers. We will give the pharmacy end to end control over the medication parcel.

After many long meetings, brainstorming, arguments and debates, management came up with the idea that MediLogistics wil solve the problems that the courier pharmacies were experiencing, and thus MediLogistics was born.

The Focus

MediLogistics will make a difference in both pharmacies and patient’s life’s, with focus on the following key areas:

  • Increased level of customer service and customer experience.
  • POD compliance and parcel monitoring as per service level agreements
  • Courier cost saving (cost per parcel – bulk deliveries to point)
  • Increased and ensured patient compliance (phoning the client from the depot ensuring collection or alternative method)
  • Significant reduction in the amount of returns parcels
  • Enhanced document routing (linking scripts directly to profiles from collection point, when received).
  • Increasing National Footprint / physical presence.
  • Operating hours (to enhance collection time).
  • Immediate problem solving for area deliveries.
  • Competitive advantage in the market place.
  • Ensured cold chain management throughout the total process.